Helping customers with product development and mass production is one of VisEra’s top priorities. VisEra’s customer service team is committed to providing world-class services to customers, including product design consultation, project development assistance, and professional technical support. We establish good communication channels with customers and provide the highest level of protection for their confidential information. We are committed to serve as the most reliable partner for our customers.
VisEra invests in continuous quality improvement in every part of the Company to ensure complete customer satisfaction. If any defect or inconvenience is found, we communicate with customers immediately and implement all necessary measures to isolate the event. We uphold the following quality policy and invite all employees to cooperate with each other to achieve our goal of zero defects:
We have committed ourselves to the establishment and implementation of the ISO 9001 system to expand the applications of our products. We launched the Enterprise Resource Planning (ERP) system to integrate resource management for processes, batch control, equipment, masks, raw materials, and project control. We also launched the IATF 16949 quality management system for the automotive industry and implemented advance preparation by obtaining the ISO13485 certification for the medical supply chain in 2019. The Company pursues continuous quality improvements to enhance competitiveness and achieve quality improvements across the board.
We have committed ourselves to the establishment and implementation of the ISO 9001 system to expand the applications of our products. We launched the Enterprise Resource Planning (ERP) system to integrate resource management for processes, batch control, equipment, masks, raw materials, and project control. We also launched the IATF 16949 quality management system for the automotive industry and implemented advance preparation by obtaining the ISO13485 certification for the medical supply chain in 2019. The Company pursues continuous quality improvements to enhance competitiveness and achieve quality improvements across the board.
To strengthen VisEra’s quality culture, the Quality Assurance Department organizes general quality courses for all employees each year and promote the use of the Eight Disciplines Problem Solving as the basic framework for the problem-solving steps of the Company. Our aim is to increase employees’ awareness of quality and their use of quality assurance tools. We hope that the use of quality tools can help employees find opportunities for improvement in their work and propose valuable and effective response measures. We offered 55 digital courses and reading courses for quality management in 2022 for 2,762 attendees who passed the courses with 1,305 total training hours.
In addition, VisEra encourages all employees to actively participate in continual improvement programs. We organize the Continual Improvement Team Conference (CIT Conference) each year to provide a platform and rewards for exchanging ideas. We hope to create a corporate culture of high quality and continual improvement based on the spirit and activities for continual improvement.
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